Privacy Policy

YesTech Solutions (SL) Ltd

Effective Date: 11 July 2025

1. Introduction

YesTech Solutions (SL) Ltd ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://yestechsl.com/ (the "Website") or use our services.

By accessing our Website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Project requirements and specifications
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Business Information

In connection with our software development and consultation services, we may collect:

• Business requirements and technical specifications
• System access credentials (when necessary for service delivery)
• Business data and analytics (as required for custom software solutions)
• Project documentation and communications

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Providing custom software development services
• Delivering business automation solutions
• Offering consultation services
• Managing and executing projects
• Providing technical support and maintenance

3.2 Communication

• Responding to inquiries and providing customer support
• Sending service-related notifications and updates
• Providing project status updates and reports
• Marketing our services (with your consent)

3.3 Business Operations

• Processing payments and managing billing
• Improving our services and Website functionality
• Analyzing usage patterns and service performance
• Complying with legal and regulatory requirements
• Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Communication and collaboration tools

4.2 Legal Requirements

We may disclose your information when required by law, legal process, or government request, or to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or security issues
• Comply with Sierra Leone and international laws

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure development practices for custom software

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of our business relationship
• Legal and regulatory requirements
• Contract terms and obligations
• Dispute resolution needs

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data under certain circumstances
• Portability: Request transfer of your personal data to another service provider
• Objection: Object to certain processing of your personal data
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

As a Sierra Leone-based company, we primarily process data within Sierra Leone. However, we may transfer your personal information to other countries for processing by our service providers or partners. When we do so, we ensure appropriate safeguards are in place to protect your information.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings, but disabling cookies may limit certain Website functionality.

Types of cookies we use:

• Essential cookies: Necessary for Website functionality
• Performance cookies: Help us understand how visitors use our Website
• Functional cookies: Remember your preferences and settings

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website and updating the "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Sierra Leone. Any disputes arising from this Privacy Policy will be resolved in accordance with Sierra Leone law and jurisdiction.

This privacy policy template should be reviewed by legal counsel and customized to meet your specific business practices and comply with applicable laws and regulations.